Effective: May 5, 2024
We at Benevolent Health Solutions Inc ("BenevoCare", "Benevo", "we", "our" or "us") respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Information (as defined below) we collect from or about you when you use our website, applications, and related services (collectively, "Services").
Please read our Privacy Policy carefully before accessing or using the Services, and check it again each time you use the Services in the future, as it may change from time to time (we will update the "last modified" date above when it does). Accessing or using the Services indicates that you accept and agree to be bound by the then-current version of this Privacy Policy in full. If you do not accept this Privacy Policy, do not access or use the Services.
This Privacy Policy describes the information collected through your use of the Services, how we use it, how we share it, how we protect it, and the choices you can make about your information.
We collect and use any information you provide us or the Services directly in accordance with this Privacy Policy. The information we collect on or through our Services may include information that you provide by filling in forms on our Services. This includes information provided at the time of registering to use any portions of our Services, creating any account on our Services, posting comments or other content via public features of the Services, or requesting information on products and services made available on the Services. We may also ask you for information when you attempt to purchase paid subscriptions or when you report a problem with our Services. We also retain records and copies of your correspondence (including email addresses), if you contact us or if you use any automated support features on the Services. We maintain details of transactions you carry out through our Services and of the fulfillment of your paid subscriptions. We may also view and record your search queries on the Services.
We may collect personal information relating to you ("Personal Information") as follows:
We collect Personal Information if you create an account to use our Services or communicate with us as follows:
• Account Information: If you create an account with us, we will collect information associated with your account, including your name, age, gender, birth date, contact information, account credentials, payment card information, and transaction history (collectively, "Account Information").
• User Content: When you use our Services, we collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services ("Content").
• Communication Information: If you communicate with us, we collect your name, username, contact information, and the contents of any messages you send ("Communication Information").
• Social Media Information: We may have pages on social media sites including but not limited to Instagram, Facebook, Medium, Twitter, YouTube and LinkedIn. If you interact with our social media pages, we will collect Personal Information that you elect to provide to us, such as your contact details (collectively, "Social Information"). In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity and interactions.
• Other Information You Provide: We may collect other information that you provide to us, such as when you participate in surveys or programs, or provide us with information to establish your identity (collectively, "Other Information You Provide").
• Log Data: Information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
• Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
• Device Information: Includes name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
• Cookies: We use cookies to operate and administer our Services, and improve your experience. A "cookie" is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website.
• Analytics: We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services. We may work with third parties to collect this information. The personal information we may share using each of the analytics described here may include information that can be used to personally identify your device such as IP address, operating system, device attributes and settings; the downloads and installations of our mobile application, and your other interactions with our mobile application. For example, we use Google Analytics, which is a web analytics service that provides statistics and basic analytical tools for website and search engine optimization. We use Google Analytics on our website to analyze how users use and arrive at the website. For more information on how Google Analytics collects and processes information, please visit: www.google.com/policies/privacy/partners/. For information about how to opt out of having your information used by Google Analytics, visit: https://tools.google.com/dlpage/gaoptout/. Amplitude is a products analytics and digital optimization tool which we use to analyze the actions you perform on the Services. For more information on how Amplitude collects and processes information, visit: Amplitude Privacy Notice. If you wish to opt out from having your Personal Information analyzed using Amplitude, please contact us using the information above.
You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Services, or transmitted to other users of the Services or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages of the Services, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
We may use the Personal Information that we collect, subject to applicable laws, for several purposes, including:
• To provide, administer, maintain and/or analyze the Services;
• To provide information, process and respond to inquiries, comments, or requests for services from you;
• To improve our Services and conduct research;
• To analyze the accuracy, effectiveness, usability, or popularity of the Services;
• To compile aggregate data for internal and external business purposes;
• To communicate with you; including to send you information about our Services and events;
• To help prevent fraud, criminal activity, or misuses of our Services, and to protect the security of our IT systems, architecture, and networks;
• To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties;
• To perform other business activities as needed, or as described elsewhere in this Privacy Policy or otherwise consented to by you.
Aggregated or De-Identified Information. We may aggregate or de-identify Personal Information so that it may no longer be used to identify you and use such information to analyze the effectiveness of our Services, to improve and add features to our Services, to conduct research and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with third parties, publish such aggregated information or make such aggregated information generally available. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in anonymous or de-identified form and we will not attempt to reidentify the information, unless required by law.
As noted above, we may use Content you provide us to improve our Services, for example, to train the models that power our software and Services.
Personal Information we collect may be processed by our partners in providing services related to the Services (such as administration services, technical services relating to the maintenance, servicing, and upgrading of software, hosting services, customer service, data migration services, and analytical services, among others).
In certain circumstances we may provide your Personal Information to third parties without further notice to you, unless required by the law:
• Vendors and Services Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may provide Personal Information to vendors and service providers, including providers of hosting services, customer service vendors, cloud services, email communication software, web analytics services, and other information technology providers, among others. Pursuant to our instructions, these parties will access, process, or store Personal Information only in the course of performing their duties to us.
• Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a "Transaction"), your Personal Information and other information may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
• Legal Requirements: We may share your Personal Information, including information about your interaction with our Services, with government authorities, or other third parties (i) if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, or users, or the public, or (vi) to protect against legal liability.
• Affiliates: We may disclose Personal Information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with us. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.
• Other Users and Third Parties You Share Information With: Certain features allow you to display or share information with other users or third parties. For example, you may share conversations with other users via shared links or send information to third-party applications via custom actions. Be sure you trust any user or third party with whom you share information.
Subject to applicable data protection laws, you have the right to request a copy of the personal information that we hold for you and to correct any inaccuracies. If you want to obtain a copy of the personal information, please contact us as set out below.
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
Please note that we may ask you to verify your identity with reasonable information before we can act on your request.
It is important to us that you remain in control of your data. If, at any time, you want to update your marketing preferences please contact us as set out below.
In addition, each marketing communication we send will also have an unsubscribe option which will allow you to stop receiving further marketing communications.
We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is ever fully secure or error free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Services or email. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Services, or third-party websites.
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We may maintain anonymized or aggregated data, including usage data, for analytics purposes. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and/or for the period required by laws in applicable jurisdictions. Please note that some or all of the information we have collected may be required for the Services to function properly.
Personal information that we collect is stored in data centers in Canada and the United States. While such information may be outside of your jurisdiction of residence, it is subject to the laws of the jurisdiction in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other jurisdiction pursuant to local laws.
By providing us with Personal Information, you consent to any such transfer of information outside of your country to our data centers and in accordance with this Privacy Policy. If you have any questions, please contact us using the information below.
In order to use any of the Services we may provide, you must be 17 years of age or older. In order to use any of the connections or paid subscription features of our Services, then you must be at least the age of majority under the applicable law in your jurisdiction. Our Services are not intended for persons under the age of 17. We do not knowingly collect Personal Information from persons under the age of 17. If you have reason to believe that a person under the age of 17 has provided Personal Information to us through the Services, please contact us. We will investigate any notification and if appropriate, delete the Personal Information from our systems.
The Services may contain links to other websites not operated or controlled by us, including social media services ("Third Party Sites"). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page.
We include the date the privacy policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices.
To contact us, you can email our Privacy Officer at info@benevocare.com, or write to us at:
Privacy Officer Benevolent Health Solutions Inc. 350 7TH Avenue SW Suite 2900 Calgary, Alberta. T2P 3N9 Canada
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Privacy Officer using the contact information listed above.